Grievance Redressal Process

The Grievance Redressal Cell functions at three progressive levels:

• Level 1: Grievance Redressal Cell (GRC)
  Students and staff can directly approach the GRC with their grievances of general or common interest for immediate attention.
• Level 2: School / Department Level
  Issues are escalated to the concerned Dean or Head of Department, who address and resolve grievances within their academic or administrative scope.
• Level 3: Principal / Management Level Unresolved grievances or serious matters are further referred to the Principal, Management, or other designated cells for final resolution.

Grievance Handling Procedure

• Students, parents, or employees may submit their grievances via email at IDEAL.GRC.2023@gmail.com or by placing written complaints in the Suggestion/Complaint Boxes located on the ground floor of each N, S, W, and Sony Block.
• Complaint boxes are securely locked, with keys held by the IQAC Coordinator.
• Boxes are opened twice a week (Wednesdays and Saturdays) for grievance collection.
• Complaints received through emails, oral communications, or other means are collected and acknowledged immediately.
• All grievances are scrutinized, recorded, and forwarded to the appropriate department or cell for prompt action.
• The GRC aims to resolve complaints within one week, ensuring timely relief to the aggrieved person.
• Regular updates and resolutions are communicated to the complainant.