GRIEVANCE REDRESSAL CELL (GRC)
The Grievance Redressal cell of IDEAL DEGREE COLLEGE FOR WOMEN (IDCW) is constituted to establish a bridge between Students/ Employees to resolve the grievances.
OBJECTIVES OF THE CELL
- To provide an environment to all the Students/Parents/Employees for resolving their grievances.
- Identification of the weaknesses to address them in a positive and structured form.
- Filling the gap between Management, Faculty and Students.
The GRC has five members to investigate the student grievances. It redresses the grievances at three levels namely,
Level-1: Grievance Redressal Cell (GRC)
- In this level, the student can approach directly to the Grievance Redressal cell of the institution with their complaints of general and common interest.
Level-2: School /Department
- In this level, grievances are attended by the concerned school /department Deans/Heads.
Level-3: Principal/Management
- In this level, the issues are forwarded to the higher level i.e., Principal/Management/ Concerned cell.
- The Grievance Redressed Cell shall follow the principle of Natural Justice while considering the grievances. The cell maintains a conducive and unprejudiced environment to resolve complaints in an unbiased manner.
GRIEVANCE HANDLING PROCEDURE
- The distressed Student/Parent/Employee can send their grievance through Email-Id:IDEAL.GRC.2023@GMAIL.COM or Suggestion/Complaint Boxes which are placed at the ground floor in each of the N, S, W, Sony blocks.
- Complaint boxes are sealed with secured locks and locks are available with IQAC coordinator.
- Complaint boxes will be opened and grievances are collected twice in a week i.e., Wednesday and Saturday.
- Complaints received through emails, oral and any other means are to be collected as soon as received.
- After collection of Complaints/Suggestions, they are scrutinized and recorded.
- The scrutinized and recorded grievances will be forwarded to the concerned Cells/ Schools/Departments etc. for redressal.
- The Grievance Cell resolves the complaints promptly and the distressed Student/Employee should get relief within a week time.
- The information regarding the grievance will be provided to the distressed person.
CELL MEMBERS :
| S.NO | NAME OF THE MEMBER | DESIGNATION | POSITION |
| 1 | Mr. B MADHUSUDHAN | PRINCIPAL | CHAIRPERSON |
| 2 | Ms. SUMERA ANWAR | ASST. PROFESSOR DEPT.OF COMMERCE | CO-ORDINATOR |
| 3 | Ms. PRIYA | ASST. PROFESSOR DEPT.OF ENGLISH | MEMBER |
| 4 | Mr. RAJASHEKHAR | ADMIN OFFICER | MEMBER |
| 5 | Ms. KALPANA | OFFICE EXECUTIVE | MEMBER |
MEETING MINUTES:
